These are our Online Store Terms and Conditions of sale to which all online purchases are subject. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions. These Terms and Conditions do not affect your statutory rights. The supplier of the goods featured is Sacha Smith. You may contact us at the address found at the bottom of most or all of the pages on the website. You can email enquiries ( either by using our 'contact us' page or using our e-mail address (also found on our 'contact us' page )) or phone us. Telephone calls to and from us may be recorded or monitored for security and training purposes. Our Head Office address is 3 Dalatho Street, Peebles, EH45 8DX, UK. We are unable to accept returns at this address, nor is it possible to collect orders from our office. Please use our contact address which can be found on our 'contact us' page. We may contact you for marketing purposes by email - you can decide whether or not you want to receive marketing e-mails by selecting / deselecting the 'newsletter' option found on your 'my account' pages.
A contract is formed between Sacha Smith ('us','we') and you ('the customer') once we despatch the goods you have ordered. Exceptions apply to personalised items and goods made to order. Once manufacture of personalised / made to order goods has begun, the contract has been formed and it will not be possible to cancel. We will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement that we received your order. All orders are subject to stock availability. It is not possible to cancel an order once it is dispatched. If you change your mind about an order, you should contact us immediately and we will try our utmost to intervene before processing and dispatch. Please note that the only language in which the contract can be concluded is English. If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, or if your card expires before card processing, we will not be liable for any delay or non-delivery.
Deleivery is Currently via Royal Mail signed for and cost is dependant on the weight of your order. Cost for individual orders is calculated during the checkout process.
Free Delivery Offers
We sometimes offer free delivery on selected items. Free delivery offers only apply to UK postal addresses
Special offer order codes / vouchers remain the property of Sacha Smith, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
You may return any item within 14 days of receipt, in a new and unused condition and in its original packaging. Returned items which are not in a new and unused condition may not be credited to your account. If you return the whole/part order we will not refund the delivery charge of as this part of our service to you has been provided. No refunds or exchanges can be given on personalised / made to order items unless there is a manufacturing defect or the goods are not as ordered. In the case of a fault in a personalised item, we will, on return of the original item, unused and in its original packaging, replace like for like - as far as is practicable. All returns must be authorised by us before returning.
Gift cards/vouchers cannot be returned or exchanged for cash.
Returns are at the customers own risk - we can not be held liable for non receipt of returns. To this end, we recommend you use a signed for service and ask for proof of postage. We will not accept Proof of postage as proof of receipt if an item goes missing in transit. All returns will be made at the customers own expense. We will refund return postage only for damaged items and only to a maximum shipping cost based on our own couriers prices for the returned item(s)
Returns for customers who have paid by credit/debit card
Returns are charged at £2.50 (If you return the whole order, we will retain the delivery charge).
Faulty / defective items must be notified within 3 days of receipt. Goods will be deemed to have been received in perfect condition if failure to notify in this timescale.
All prices shown are prices in sterling.
We cannot guarentee that the images you view over the internet will be an accurate depiction of our items. We know our original digital photographs accurately depict the relevant items however, due to the limitations of colour reproduction and the individual colour settings of your screen slight variations may occur. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Customer Ratings, Reviews Comments and Forum Posts (CRRCF)
- You are the sole author and have not copied the content from any third party;
- All content that you post is accurate;
You further agree and warrant that you shall not submit any content:
- That is known by you to be false, inaccurate or misleading;
- That infringes any third party's copyright, trademark, or privacy;
- That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
- That contains any computer viruses, worms or other potentially damaging computer programs or files.
- For any content that you submit, you grant Sacha Smith a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Us, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of Us, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review and forum posts, you agree that we may use your email address to contact you about the status of your review and other administrative purposes.
We hope you will never have cause to complain about any aspect of our service, but if you do have a complaint, we aim to deal with it speedily and sympathetically. All complaints are logged, investigated and replied to.
Those who choose to access this website from locations other than the UK are responsible for compliance with local laws if and to the extent local laws are applicable.
Sacha Smith has taken every care in the preparation of the content of this website. To the extent permitted by applicable law, Sacha Smith disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Due to the nature of communications over the internet and the inherent risks of the transfer of data over the internet, we shall have no liability whatsoever for any damages or losses resulting from viruses, worms, trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware.
Due to the changing nature of the information contained in this website we shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the site not being accurate, complete or up to date.
Whilst we will use all reasonable endeavours to minimise any amount of downtime on the site, we shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of you being unable to access the site.
We are not liable for any data, information etc held on any external websites which link to or from our website.
External links to any page on any of our websites are only permitted if authorised by us. Applications to link to one of our websites should be made to us through our any of our offered 'contact us' methods.
Images and text on this website cannot be copied or used without the express permission of Sacha Smith
These disclaimers and exclusions shall be governed by and construed in accordance with Scottish Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. All images, brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by us for their use by any person other than such holders and such use may constitute an infringement of the holders rights.