For your security and peace of mind, this is a Rapid SSL Authentic Site
We understand that secure online shopping is a priority for all who order over the internet and we at Sacha Smith take security very seriously. You can be sure that shopping online at Sacha Smith is safe and that all your personal details are transmitted securely. This website has been issued with a Secure Server Digital Certificate by the online Certificate Authority Rapid SSL and has been authorised to display the Rapid SSL Authentic Site seal. The Digital ID is an electronic licence credential for online business. It confirms that Sacha Smith is a legitimate website and establishes an encrypted communication channel protecting all sensitive and personal information you send over the Internet while you are using this website. You may also wish to view our privacy statement - a link to our privacy statement is available elsewhere on this page.
Ordering and Payment
- Payment method: We accept most major credit / debit cards. For your security and your peace of mind, our online payment system is fully PCI complient. You may, if you wish pay by cheque or postal order. These should be made payable to Sacha Smith. You may also telephone us and pay by credit card directly over the telephone (during normal office hours). Even if you are paying over the telephone, please go through the whole checkout procedure to complete your order - there is a 'pay over the phone' payment option which you can select.
If paying by credit / debit card, please ensure that the expiriy date of your card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfill your order.
- Ordering methods :-
Internet : Internet orders can be made 24 hours a day - seven days a week.
By Phone : Contact us on 01721 724218 between 9.30am and 4.30pm Monday to Friday. When you call, you should have your order and your payment details close at hand.
By Post : Send your completed order form with payment to us at: Sacha Smith, PO Box 13803, Peebles, Tweeddale, EH45 8WX, UK. You can pay by debit / credit card, cheque or postal order if you order by post.
- Delivery: We aim to despatch all orders within 3-10 days approx. depending on the time of year, but orders which contain personalised goods may take a little longer. If you are paying for an item using a cheque, we must wait for the cheque to clear before we can send your goods. If you need a particular item for a certain date, please contact us and let us know. At present, all orders are sent by Royal Mail or Parcel Force.
- Delivery charges: Delivery charges are by weight - the charges are automatically calculated by the shopping cart as you add items to it.
- International orders: Delivery charges outside UK are charged at cost.
To order goods from our secure online store, you need to select your required items from the product details page(s) on which they appear. These pages can be accessed by selecting one of our main product categories, or sub-categories displayed on the left of your screen. To place an order online, go to the product details page and then follow the steps outlined below:
- Product Information Page: click the ’Add to basket’ button on the product information page.
- Shopping Basket Page: After making your selections, click on the 'Checkout' button. You will be able to review and amend your order before proceeding through the checkout page. NOTE: You must confirm that you accept the terms and conditions of sale from sacha smith by ticking the Terms and Conditions checkbox before you proceed to checkout.
- Shipping Address page: You may select a previously provided shipping address or enter a new one.
- Billing Page: We will then ask for details of your billing address - this MUST be the address at which your Credit/Debit card is registered - email/phone contact details must be provided so we can contact you if we need to discuss your order. Click the 'Billing to this address' button.
- Shipping method page: Select your preferred shipping method and click 'next'
- Payment method: Select your chosen method and click next, review the information and click 'next'. We will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. In the case of personalised or made to order items, once we have begun to make the ordered item(s)it will not be possible to cancel the order. If you change your mind about a personalised order, please contact us immediately by telephone and we will try our utmost to intervene before manufacture commences.
For more information, please review our 'Terms and Conditions' page